About 3 weeks ago T-Mobile did a warranty replacement of my HTC/T-Mobile Touch Pro 2 that developed a hardware problem with the HTC HD2. They didn't inform me that there is a know defective software issue with the Voice Command on this Windows Mobile 6.5 phone. The Voice Command application tries to start up but keeps crashing. I found out about the known issue, yesterday when I called T-Mobile about multiple issues I have with the phone.
1) Voice Command
2) Poor Reception. Where my Touch Pro would get 5 bars, of signal, the HD2 if it got signal at all has only 2 bars.
3) Having to pull the battery to get it to charge.During the nearly 45 minute phone call, T-Mobile told me its a known problem with the HTC HD2 model and would not replace the phone. I asked for another Touch Pro 2 and was told that phone is no longer available. I asked about replacing it with a model other than the HD2, and they said I could and would have to PAY for the replacement phone. Supposedly, HTC is working on patch for the issue, but don't have any idea of when it will be released. Considering how short a life of a cell phone is, most customers will replace the phone with something else before a patch is available. Since they wouldn't provide me with a fully functional device, I as that the early termination fees be waived from 3 of my 4 lines still under contract. They refused that. After that phone call I decided it was time to switch cellular carriers and file complaints with the FTC and FCC as I did when I was having issues with Cingular. I also have no intention of paying the early termination fees, or any charges from when I get the new phones later today. HTC should have recalled the defective model replacing it with a fully functioning phone instead of continuing to sell them.
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Dwight A. Hunt, Sr. A+, MCP
Facebook and Twitter: dahuntsr
Blog: http://audio-book-addict.posterous.com
1) Voice Command
2) Poor Reception. Where my Touch Pro would get 5 bars, of signal, the HD2 if it got signal at all has only 2 bars.
3) Having to pull the battery to get it to charge.During the nearly 45 minute phone call, T-Mobile told me its a known problem with the HTC HD2 model and would not replace the phone. I asked for another Touch Pro 2 and was told that phone is no longer available. I asked about replacing it with a model other than the HD2, and they said I could and would have to PAY for the replacement phone. Supposedly, HTC is working on patch for the issue, but don't have any idea of when it will be released. Considering how short a life of a cell phone is, most customers will replace the phone with something else before a patch is available. Since they wouldn't provide me with a fully functional device, I as that the early termination fees be waived from 3 of my 4 lines still under contract. They refused that. After that phone call I decided it was time to switch cellular carriers and file complaints with the FTC and FCC as I did when I was having issues with Cingular. I also have no intention of paying the early termination fees, or any charges from when I get the new phones later today. HTC should have recalled the defective model replacing it with a fully functioning phone instead of continuing to sell them.
--
Dwight A. Hunt, Sr. A+, MCP
Facebook and Twitter: dahuntsr
Blog: http://audio-book-addict.posterous.com
